Virgin Media O2 launches O2 Satellite, using Starlink to reach UK “not-spots” and boost landmass coverage to 95%. Virgin Media O2 has switched on O2 Satellite, a direct-to-smartphone service designed ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

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Virgin Media O2 has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support UK customers with issues across both fixed (broadband, landline and ...

VIRGIN Media O2 customers are being warned their accounts face being locked for weeks due to “security reasons”. In some cases it has taken months for users to resolve the issue. There have even ...

Leading UK operator offers satellite comms links direct to leading Apple devices initially supporting messaging and data across a range of apps.

Digital bank Monzo is muscling into the mobile market by launching a phone plan that gets cheaper the longer a customer stays ...

Virgin Media O2 is hiking the prices for many of its mobile customers from today, meaning mobile phone users may want to look elsewhere for a good deal. The mobile phone and TV provider is upping the ...

WALTHAM, Mass.--(BUSINESS WIRE)--Netcracker Technology announced today that it has received the TM Forum Excellence Award for Customer Experience with Virgin Media O2. The award was presented during ...

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Telecoms group Virgin Media O2 has warned over falling sales and earnings in 2026 as it revealed hefty mobile customer losses after hiking prices. The group said it lost 397,500 mobile customers on a ...