Queue management sits between every inbound contact and the agent who answers it. When queue management fails, it fails quietly at first. A few calls sit in a queue 30 seconds too long. An agent ...

Five platforms compared with clear criteria for channel coverage, compliance, and total cost of ownership. Shortlisting a customer engagement platform (CEP) is harder than it looks. Every vendor ...

Performances in N.Y.C. Breaking down the choreographic allusions in “Schmigadoon!” and “Cats: The Jellicle Ball,” two gotta-dance, Tony-nominated shows. Breaking down the choreographic allusions in ...

On April 1, 2026, Google released a Chrome security update addressing 21 vulnerabilities, one of which, CVE-2026-5281, was already being actively exploited in the wild at the time of disclosure. Three ...

Theories abound around what can be done to reduce interconnection queue wait times, which have more than doubled since 2008. But the Department of Energy has a plan that includes 35 different ...

Ben Mutzabaugh is one of the nation's longest-tenured journalists covering aviation, having started with USA Today's groundbreaking "Today in the Sky" blog in 2002. From the inaugural flight on Virgin ...

From Thai farmers racing for diesel to Indian refinery executives monitoring the Persian Gulf through the night, energy buyers across import-dependent Asia are feeling the impact of a dramatic crunch.

Work queues in Power Automate are structured lists that let you assign, track, and manage work items across users or automations in an organized, scalable way. With monitoring in the Power Platform ...

As a way of dealing with high demand, the age-old practice of forming a long, orderly queue has something to be said for it: simplicity, transparency and equal treatment for all. But no matter how ...

One Disney park has (finally) axed an unpopular virtual queue. Love them or hate them, virtual queues have become a familiar part of Disney operations over the past several years. Introduced to manage ...